Do you have a location at the cruise ship docks?
No, we don’t have a location at the cruise ship docks.
Do you offer one-day rentals?
No, our minimum rental period is 3 days.
Can I pick-up and return at the airport?
We meet you at the airport and we shuttle you to our office (out the airport 0.8 miles).
Can I pick up the car at the airport and return it at my hotel?
We meet you at the airport and we shuttle you to our office (out the airport 0.8 miles.) And we can pick up the car at the hotel at no extra charge.
NOTE: (Due to daylight savings)
- November to March: Car returns at your hotel are latest at 11:00 AM (Aruba Time) regardless of what time you picked up the car at the airport.
- March to November: Car returns at your hotel are latest at 10:00 AM (Aruba Time) regardless of what time you picked up the car at the airport.
Can I pick up the car at my hotel and return it at the airport?
Yes, at no extra charge. Please note; when we confirm your reservation we cannot give you a delivery time. We will contact you the day before to schedule delivery.
What is the minimum driver age?
25 is the minimum required age.
How does the insurance work?
Third party liability insurance is included our rate and covers the other party in the case of an accident and if you are at fault.
Collision damage; most credit cards offer a car rental insurance program. If you are not sure, double check with your credit card provider. It is also advisable to verify if you are covered for the whole rental period since some credit card providers only cover 15 days.
Your car insurance; NOTE: Most car insurances don’t cover rental cars outside the country, verify with your car insurance.
We also offer CDW insurance which is $15 per day with a zero ($0) deductible..
What are your payment options?
We accept all major credit cards.
We only accept debit-cards if you purchase our CDW insurance ($15/day).
We do not accept cash.
How much do you block on the credit card?
We do not block any amount on your credit card. The total amount in your rental agreement is charged at the beginning of the rental period.
Do you offer car/booster seats?
Yes. Car/Booster seats are available for $1 per day. Let us know how many you need and we will supply it with the car.
How do you handle damage?
Please contact us before you leave Aruba, even if it’s light damage, we will advise you on the procedures.
In case you have insurance through your credit card we will ask you to submit a claim with your insurance provider as soon as you are back home. They will pay us for the damages after we send them the requested documents and photos. We never will charge you for the damages, only for the rental.
Our CDW insurance provides complete peace of mind with a zero deductible, meaning you won’t have to pay anything out of pocket for damage.
Can I smoke in the car?
No, smoking is strictly prohibited in the car.
If the car is returned with the smell of cigarette and/or marijuana, a $250 cleaning fee will be charged. This is necessary to cover the cost of replacing the cabin air filter, steam-cleaning the interior, and compensating for the loss of a full rental day while the car is being cleaned.